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Privacy Policy

Overview Of Cloverdale Paint Inc’s Privacy Policy

Version:  March 8, 2023

We respect your privacy. When you give us your personal information, we use it only to fulfill the transaction or service you have requested.

  • We cannot communicate with you digitally without implied or your expressed consent. Implied consent refers to communications with respect to a transaction or inquiry you have made to Cloverdale Paint.
  • We do not sell or give away your contact information to any other entities.
  • Privacy laws in Canada are updated from time to time, and we adjust our practices accordingly

If you have questions about how we use your information please contact privacyofficer@cloverdalepaint.com

Detailed Privacy Policy

1. SCOPE

This policy applies to personal information collected on websites owned or controlled by Cloverdale Paint Inc. (referred to in this policy as “CPI”, “we”, “us” or “our”).

The aim of this policy is to tell you how we will use any personal information we collect or you provide through our websites. Please read it carefully before you proceed. The data controller in respect of this website is Cloverdale Paint Inc.

2. WHAT PERSONAL INFORMATION DO WE COLLECT?

You do not have to give us any personal information in order to use most of this website. However, if you wish to request information via our contact form, or subscribe to a newsletter or other communications, we may collect the following personal information from you in the submission form(s): name, address, phone number(s), email address, Cloverdale Account information. In addition, we may automatically collect information about the website that you came from or are going to. We also collect information about the pages of this website which you visit, IP addresses, the type of browser you use and the times you access this website. However, this information is aggregated and is not used to identify you.

3.  HOW WILL YOUR PERSONAL INFORMATION BE USED AND SHARED?

The personal information we collect allows us to:

  • administer our website and provide customer services;
  • meet legal, regulatory and compliance requirements;
  • monitor and analyze the use of any account to prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime;
  • gather management information to form statistical and trend analysis;
  • communicate with you;
  • investigate any complaints about this website;
  • personalize your experience of this website; and
  • contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so; please see Paragraph 4 for more information).

We may employ the services of third-party service providers to help us in certain areas, such as website hosting, event management, and email delivery. In some cases, the third party may receive your information. However, at all times, we will control and be responsible for the use of your information. We use the following services to deliver information and products:

We may use aggregated information so we can administer and improve our website, analyze trends, gather broad demographic information and detect suspicious activities. We may pass this information to third parties.

4. MARKETING COMMUNICATIONS

Where you have given us the appropriate permissions (i.e. Expressed, “Opt-in” permission) during the sign-up process for the receipt of newsletters or by use of the ‘contact us’ submission form, we may from time to time contact you by email, SMS, telephone or physical mail about our products and services that may be of interest to you. If at any point, you would like to opt-out of receiving such marketing communications from us, or would like to change the channels that we use to contact you, please click on the unsubscribe link at the bottom of any emails you receive, or email us, stating your preferences, at cp-service@cloverdalepaint.com.

5. COOKIES AND RELATED TRACKING TECHNOLOGIES AND THIRD PARTY SERVICE PROVIDERS.

CPI uses “cookies”, which are files with small pieces of data that are used to identify your computer as you use a computer network. Specific cookies known as HTTP cookies are used to identify specific users and improve your web browsing experience. Data stored in a cookie is created by the server upon your connection. This data is labeled with an ID unique to you and your computer. When the cookie is exchanged between your computer and the network server, the server reads the ID and knows what information to specifically serve to you.

CPI may use third party service providers to analyze how our Web Site visitors move around the site to help provide you with a better web experience and help to provide more relevant data for your interests.  These third party service providers may collect and aggregate tracking information such as the browser and other computer hardware/software basic information, which pages and advertisements you view, and demographic data where available.  These third party service providers may include, but not limited to the following organizations:

Google:  https://policies.google.com/privacy?hl=en-CA
Meta / Facebook:  https://www.facebook.com/privacy/policy/
Instagram Data Privacy: https://help.instagram.com/155833707900388
Salesforce: https://www.salesforce.com/ca/company/privacy/
Pinterest:  https://policy.pinterest.com/en/privacy-policy
YouTube: https://www.youtube.com/intl/ALL_ca/howyoutubeworks/our-commitments/protecting-user-data/

6. LINKS

Our site contains links to other websites over which we have no control. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site.

7. SECURITY

We have implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

8.  SALE OF THE BUSINESS

In the event that the business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

9. ACCESS TO YOUR PERSONAL INFORMATION

You are entitled to see the personal information held about you. If you wish to do this, please contact us at privacyofficer@cloverdalepaint.com. We may require you to provide verification of your identity before we will provide a copy of the personal information we hold. Please note that in certain circumstances we may withhold access to your personal information where we have the right to do so under current data protection legislation.

10. UPDATING YOUR PERSONAL INFORMATION

You may review, correct, update or change your personal information at any time by contacting us at privacyofficer@cloverdalepaint.com.

11. CHANGES TO OUR PRIVACY & COOKIES POLICY

If our Privacy & Cookies Policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what personal information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

12. HOW TO CONTACT US

If you have any questions about this statement or your personal information, please contact us:

Via email:  privacyofficer@cloverdalepaint.com.
Via postal mail:  Cloverdale Paint, Attn: Privacy Officer, 400-2630 Croydon Dr, Surrey, BC V3Z 6T3